Evans, David R., Hearn, Margaret T., Uhlemann, Max R., Ivey, Allen E. (1989). Essential Interviewing: A Programmed Approach to Effective Communication.
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Evans, David R., Hearn, Margaret T., Uhlemann, Max R., Ivey, Allen E. (1989). Essential Interviewing: A Programmed Approach to Effective Communication. (2011). Canadian Journal of Counselling and Psychotherapy, 24(3). https://jmss.org/index.php/rcc/article/view/59514